Categories of Water Damage

1/16/2018 (Permalink)

Carpet Delamination- necessary to remove the carpet

There are three categories of water damage.

Category 1 - Water from a clean source (Supply Line)
Category 2 - Water that is somewhat contaminated (Washing Machine)
Category 3 - Water that is grossly contaminated (Sewer Backup)

Some insurance companies require drying in place for Cat 1 losses, meaning the restoration company isn't allowed to remove carpet and padding, etc., without approval.  There are some cases on Cat 1 losses where it's OK to remove the carpet, such as if the carpet is stained or delaminated.  SERVPRO of Mesa East will work with your adjuster directly and follow all of their guidelines while doing demo and any other necessary work.  We make it hassle-free for you as we are always in constant contact with your adjuster to get all approvals and make sure everyone is on the same page.