SERVPRO: Helping Insurance Agents Through the Claims Process

2/18/2019 (Permalink)

Helping Insurance Agents Through the Claims Process

There is a new way to research an insurance claim, and it is being offered to insurance agents through one of the highest rated disaster restoration firms in the Sierra Estate, AZ, area. SERVPRO has created a claims database to help restructure the approach to claims research. The system helps agents quickly and efficiently appraise claims to help move the approval process along.

1. Claims Information Center

The Claims Information Center or the CIC is a collection of claims information for any insurance agent performing research. Agents can research by the type of claim or the cause of loss and find regional and localized information, helping them better prepare their assessment.

2. Claims Database

The actual database used by the CIC system is ReportER. When an insurance claim or estimate is created, it is uploaded into the system where it can be monitored by the insurer as it progresses from an estimate to a work in progress and finally a completed job. All of this information is accessible through the Managed Dashboard.

3. Management Dashboard

The Managed Dashboard is an agent’s way of keeping tabs on claims and ensuring that progress is being made. The dashboard also acts as the entry point into the CIC system, allowing insurers to research and compare different estimates and outcomes.

The insurance claim process can be complicated for agents. They are having to juggle multiple claims every day and having to research those claims to ensure accuracy. SERVPRO has created the Claims Information Center that utilizes the ReportER database to help agents prepare and rectify claims. While the research alone makes this tool priceless, it is the managed dashboard where agents will find the most use. This dashboard allows them to organize claims by the level of completion and helps them to organize their research. The CIC system truly helps to make a difficult process tolerable.